AI that executes customer operations — not just replies.
Automate refunds, cancellations, order updates, and customer requests using AI, merchant policies, and human approvals when needed.
THE OPERATIONAL PROBLEM
Customer operations break at scale
WhatsApp support is no longer just replies. Refunds, cancellations, verification, and order operations become slow, inconsistent, and expensive when handled manually.
Manual operations slow everything down
Refunds, cancellations, and order requests wait for human review across every conversation.
Teams make inconsistent decisions
Different agents handle the same customer situations differently, creating operational risk and customer frustration.
Support costs scale with message volume
As WhatsApp conversations grow, merchants hire more agents just to maintain response speed.
HOW JAWABEE WORKS
From customer message to commerce execution
Every customer request passes through a controlled operational pipeline before actions execute on your store.
Message received
Customer messages arrive from WhatsApp and enter the processing queue.
AI understands intent
The system analyzes the request in Arabic, identifies intent, extracts order details, and proposes an action.
Policies and risk evaluated
Risk scoring, merchant policies, and verification checks determine what the AI is allowed to do.
Approval when needed
Refunds and high-risk actions pause for human approval before execution.
Action executes automatically
Orders are updated, refunds processed, and customers notified directly on WhatsApp.
SUPPORTED OPERATIONS
What JawaBee can execute
Order status updates
Customers get instant order tracking and delivery status on WhatsApp without agent involvement.
Refund processing
Refund requests are evaluated against your policy, routed for approval, and executed automatically.
Order cancellations
Cancellation eligibility is checked against policy before any action is taken on the store.
Customer verification
Identity and order ownership are verified before sensitive operations are allowed to proceed.
Policy-based automation
Routine requests execute automatically when they match pre-approved merchant policies.
Human approval workflows
High-risk or edge-case actions pause and route to the right person before executing.
Built for operations — not just support replies
Traditional support teams answer messages. JawaBee executes customer operations using AI, merchant policies, approval workflows, and full auditability.
Native integrations with your stack
Connect Salla, Zid, and WhatsApp Business in minutes.
