Question 1

How is JawaBee different from traditional automation tools?

Accepted Answer

Traditional automation tools follow fixed scripts and reply to messages. JawaBee is an AI commerce operating system that reads your actual order data, understands customer needs, and executes operations — refunds, coupons, order updates — under your supervision, 24/7.

Question 2

Do I need technical skills?

Accepted Answer

No. Setup is simple: connect Salla/Zid and WhatsApp, set some policies, and start.

Question 3

What happens after the free trial?

Accepted Answer

You'll be charged automatically per your selected plan. You can cancel anytime.

Question 4

Is my data safe?

Accepted Answer

Yes. Full isolation, encryption, audit trail, and no data sharing. See Security page for details.

Question 5

Can I customize policies?

Accepted Answer

Yes. Set amount limits, customer conditions, and rules by action type.

Question 6

Which platforms are supported?

Accepted Answer

Currently: Salla and Zid (for stores) and WhatsApp Business (for messaging). More coming soon.

Frequently Asked Questions

Getting Started

How JawaBee Works

Plans and Pricing

WhatsApp and Integrations

Security and Privacy

Support

Frequently Asked Questions

Getting Started

How long does it take to set up JawaBee?

Do I need technical skills to use JawaBee?

What do I need before I start?

Is there a free trial?

What happens when my free trial ends?

How JawaBee Works

How is JawaBee different from traditional automation tools?

Does JawaBee reply to customers automatically, or do I still approve?

What types of customer requests can JawaBee handle?

Can I customize how JawaBee responds?

What language does JawaBee use with customers?

What if a customer question is too complex for JawaBee to handle?

Plans and Pricing

What plans does JawaBee offer?

Can I manage multiple stores on one account?

What payment methods do you accept?

Can I cancel anytime?

Do you offer refunds?

Is there a minimum commitment?

WhatsApp and Integrations

Which platforms does JawaBee integrate with?

Do I need an official WhatsApp Business API account?

What happens if WhatsApp has an outage or my number gets flagged?

Can I connect both a Salla and a Zid store to the same JawaBee account?

Security and Privacy

Is my store data safe?

Does JawaBee store my customers' WhatsApp messages?

Does JawaBee use my data to train AI models?

Which AI provider powers JawaBee?

Where is my data stored?

Is JawaBee compliant with Saudi data protection laws?

Support

What support do I get?

How fast do you respond to support requests?

I have a question not listed here. What do I do?